Frequently Asked Questions
Everything you need to know about your Timex EU shopping experience.
Which countries in the EU do you ship to?
We currently ship to all European Union member states. Standard and express delivery options are available at checkout, with free standard shipping on orders over €75.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for EU customers?
We offer a 30-day return policy. Items must be in their original, unworn condition with all packaging and tags intact. Please use our online portal to initiate a return request.
Are Timex watches covered by a warranty?
Yes, all Timex watches purchased through our official EU store come with a two-year limited international warranty against manufacturing defects from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and regional payment methods such as Klarna and iDEAL for your convenience.
How do I adjust the strap of my new watch?
Many of our watches feature adjustable clasps or expansion bands. For specific instructions on your model, please refer to the 'Watch Manuals' section at the bottom of our website.